When you place an order on-line, do you read through the reviews before making your selection?  Recently this play house was purchased on wayfair.com.  The reviews gave this product a one star.  When the play house arrived there were no assembly instructions and the play house had at least 2 holes in the structure that required patching (aka duct tape).  Fortunately the consumer contacted wayfair.com and they fully refunded them the cost and instructed them to keep the play house as they did not want it returned.